At 10 a.m. this morning I stood in line at the Brookfield Majestic to purchase tickets to the 2:40 p.m. showing of Bee Movie for my family. It's on the UltraScreen and I wanted to sit in the VIP Reserved Seating, which costs a little bit more, but is very nice. I had tried to purchase my tickets on line however their website stated:

"The UltraScreens® feature VIP reserved seating and general seating.
When you buy a VIP reserved seat the best available seats will be automatically selected. In case of sell-outs, the VIP reserved seats automatically selected may not be next to each other. If you purchase your tickets online, neither reserved nor general admission seats can be guaranteed to be together for sell out showings."
 

Since we wanted to have seats together, I didn't purchase our tickets online, but was well aware of the price of the tickets, which their websites states is $1.50 more than the ticket price. The matinee price for children is $6.00 and the price for adults is $6.50. When I include the $1.50 for the VIP seating the prices are $7.50 for children and $8.00 for adults. This was not what I was charged at the box office. I was charged $11.50 per person, regardless of age. When I questioned the discrepancy this morning I was disregarded by the woman at the box office. I checked the pricing on the computer just now and it's indeed what I described.

I called the box office and asked to speak to a manager about this, and he told me that the prices were increased as of today and they are having a problem updating the website. There was no offer to refund the difference, in fact there wasn't even an apology for the pricing error on their website. What ever happened to the customer always being right? Even a little bit of empathy would have gone a long way.

Hey, you know what, it's not my fault that their price is wrong online -- but's that's the price I expected to pay.