You're a very busy person...who isn't? Maybe you don't have time to take care of personal business in person. Perhaps you do online banking...pay your bills that way. Shop online.
I found this interesting regarding Colorado's state website. They have live help! Now that's cool.
"When residents of the Rocky Mountain state log on to The Official Site of the State of Colorado, they find something most government agencies had never provided: someone waiting to answer their questions around the clock.
The Official Site of the State of Colorado offers a service, dubbed Live Help, to allow citizens to submit questions at any hour through a chat-enabled Web site. People can inquire about a wide range of topics -- from where to pay their parking tickets to how to get a building permit. Or they can use the site's AskColorado tool to get homework or research help from the state's more than 300 librarians. Within 30 seconds of submitting a question, either a Live Help staff member, a librarian, or a service representative will respond with an answer and will stay online until the issue is resolved. Already, The Official Site of the State of Colorado handles up to 5,000 queries per month in both Spanish and English.
"To have to conduct government business between the hours of 8 a.m. and 5 p.m. when most people have to be at work is inconvenient," says Rich Olsen, general manager of The Official Site of the State of Colorado. "More and more citizens are expecting government to treat them like businesses treat them."
For citizens, logging on to a computer certainly beats standing in long lines at a government office with limited hours. So it is no wonder e-government services like Colorado's LiveHelp are in high demand. "
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State of Colorado website
State of Wisconsin website
