Shorelines

Ceci Chapple wrote:

>

>     see my email to Bob the boss.

>     Thanks for your outrage. and the access to his email address.

>

>     TO: customercare@roundys:

>     You can tell Bob that he needed to be in the parking lot with a

snow

>     shovel this afternoon. No. I did not see him slipping and sliding

and

>     dragging his cart across the lot. How dare you think you can sell

us

>     groceries at the risk of our lives and limbs? It was not only the

>     lot,

>     the sidewalk was as dangerous. I talked personally with the

manager

>     and got only an excuse. No "sorry", just blame it on someone

else.

>     The

>     next time you need to close the store until you can provide a

safe

>     situation. You treat your customers like garbage.

>

>     Ceci Chapple

Dave,

I agree with you that neither location, Walgreens or Pick 'n' Save, had taken the necessary steps to make their businesses safe for patrons.

When I was grocery shopping at Pick 'n' Save a few days after the latest storm (will it never end??), I saw the manager outside in the parking lot as he was shoveling out the cart-drop areas with another employee. Even though this was certainly needed, it only made that small area better, as the rest of the lot was still covered in slush and snow, making it necessary to DRAG one's cart to a vehicle or the drop off!

I'll make a point of asking him exactly who is in charge of plowing their lot; if it's a corporate decision, that would leave each location at the mercy of higher ups who are isolated from the actual situation and fail to act to clear the accumulation!

Dave,

Yesterday, after dodging the front end loaders finally clearing snow in the Pick 'n' Save parking lot, I got inside to shop and question the employees re: the previous lack of plowing. As I suspected, clearing snow is scheduled by Roundy's corporate offices and the recent amounts of snowfall put the contracted company behind the 8-ball trying to keep up! Strangely enough, I was told one of the reasons corporate slid the Shorewood store so far down the list for cleanup was the current 'Walkable Shorewood' campaign; they figured more people were walking to the store than driving!~shrug~